Welcome to SUBOHM.COM. We are a multiple warehouse distribution plant with locations in the EU & China. We have listed some commonly asked questions below. Please feel free to email us at firstname.lastname@example.org for more information.
What is Subohm.com?
We are a distribution company specializing in shipping vape products all over the world. We have shipment centers in the US, UK, and China. We will ship to you from either one of those centers depending on your location.
Where do we ship?
All shipping is from SWEDEN
Subohm.com is proud to ship to all the EU, Aland Islands, Albania, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Lithuania, Macedonia, Malta, Moldova, Montenegro, Netherlands, Norway, Poland, Portugal, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine and United Kingdom.
Shipping Cost - What are your delivery charges?
Free Shipping to Europe
There are no delivery charges if you are located in the EU , this is an Online offer only! If you are outsides EU, Delivery Charges are dependent on the country that we are shipping to. Delivery charges will be added to the invoice once the order is confirmed and finalized. We will also either ship from our EU Warehouse in Sweden or our Shenzhen Warehouse.
What payments do we accept?
Wire Transfer is the only payment type.
How long does it take for deliver?
We use DHL (4-5 business days after dispatch) and for all international orders we will be using DHL Standard Shipping. Other options include UPS international on request.
What exactly happens after after placing the order?
For all orders, we respond within 1-2 business days. You will get a call from our very friendly sales staff with details regarding your order, and you can choose your preferred method of payment once the order is finalized.
Will i receive an invoice for the order?
You will receive an email with final quick books invoice before payment is made with all the details of your order. Please remember! Always wait before you deposit or wire transfer money, as the online order form and the total can change.
Where will I find bank details for payment?
The email that we send to you, contains all the information needed for Direct bank deposit or Wire transfer. Please read carefully.
In-case no response? Who should i directly contact regarding my order?
Please give us a call at: +46 761 066 066 and we will respond directly, Send us an email to email@example.com or a message on Facebook in-case of no answer.
Please let us know if these FAQs helped you? Also email us how to improve our FAQ section by sending us an email at firstname.lastname@example.org